Secure Payment System
At My Baby Rocks, we value your privacy and security, as such we use a 128-bit SSL encryption system (the highest commercially available) to protect your details. We use Paypal, a secure payment gateway that accepts payments via credit card by Mastercard, Visa or Bankcard. Alternative payment methods are also welcomed, such as direct bank deposit, cheque or money order. All orders will be shipped once payment has cleared.
Orders can be placed quickly and easily using our online cart system, email to sales@mybabyrocks.com.au or by phone on 0411 988 847 where preferred. Please include your contact details along with product codes & preferred size/designs if emailing orders and we will contact you promptly to confirm your order with you.

Gift Wrapping
We are delighted to offer a free/complimentary gift wrapping service, one per order to your nominated shipping address. Please leave a comment during checkout or email us following placement of your order and we will ensure prices/receipts are not attached to the gift!

Delivery in Australia
Please click here for more information.

Delivery outside Australia
Please click here for more information.

Privacy
At My Baby Rocks, we value your privacy. Any information provided by you is used solely to facilitate the mailing of your order. We do not keep records, sell your information or contact you without your express permission.

Subscription
Subscription to the My Baby Rocks website is via your registration. We ask only for your name and email address. These details are kept confidential and are used solely by My Baby Rocks to keep you up to date with our latest sales and promotions. We keep emails to an absolute minimum and it is your right to unsubscribe at any time. To do so, please send us a blank email with the heading "unsubscribe" in the header from the registered email address and we will remove your details immediately.

Out of Stock
We will contact you immediately if an item you have selected is temporarily out of stock or unavailable. In this situation, you may choose to wait whilst we locate another or exchange/refund your order.

Prices
Our prices are quoted in AUD. We reserve the right to change prices without notice.

Exchanges
At My Baby Rocks, we pride ourselves on our customer service. Please feel free to contact us at sales@mybabyrocks.com.au or by phoning 0411 988 847 if you would like more information about a product. We are more than happy to measure clothing for you, email more photos or answer your questions, we are only too happy to assist!

We do not accept returns or exchanges on Sale items.

We understand that items may be unsuitable or you may simply change your mind. If you have purchased a full priced item, please contact us within 7 days of receipt on sales@mybabyrocks.com.au to organise your exchange. Simply send a self addressed Express PrePaid Satchel along with your return and your replacement will soon be on its way!

All items must be returned in their original condition, that is unworn, unwashed with tags and packaging intact and accompanied by proof of purchase. We reserve the right to refuse an exchange if the item is not returned in brand new condition.